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STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes! All MechMaxx products are exactly as pictured and described on our website. We take pride in transparency—every image reflects the actual item you’ll receive. If there are any variations (e.g., minor design updates), they’ll be clearly noted in the product description.

Where can I view my sales receipt?

Your receipt/invoice is automatically emailed to you after purchase. You can also access it by:

  • Logging into your MechMaxx account under "Order History."

  • Contacting our support team at info@mechmaxx.com or 315-750-4008 for assistance.

How can I return an item?

We offer hassle-free returns within 30 days of delivery for unused/unopened items. Here’s how:

  1. Contact us to initiate a return (include your order number).

  2. Pack the item securely with its original packaging.

  3. Ship it back to our warehouse (return label instructions provided upon approval).
    🔹 Note: Return shipping costs may apply unless the item is defective or incorrect.
    👉 Full details: Returns & Exchanges Policy

Will you restock items indicated as “out of stock?”

Most popular items are restocked regularly! To get notified:

  • Click “Notify Me When Available” on the product page.

  • Subscribe to our newsletter for restock alerts.
    Need it urgently? Call/text us at 315-750-4008—we may help locate alternatives!

Where can I ship my order?

We ship nationwide across the U.S. (including Alaska/Hawaii for select items).

  • FREE fast shipping to the lower 48 states (with liftgate service for heavy machinery).

  • International? Contact us for custom quotes.
    🔹 Delivery times vary by warehouse location. Track your order via email updates!

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS